Effective Date: 20/05/2025
Welcome to Circle Empire Nigeria limited (“we”, “us”, or “our”), a licensed real estate agency providing access to quality shortlet apartments across Nigeria. These Terms of Service (“Terms”) govern your use of our website and booking services. By using our platform, you agree to be bound by these Terms.
1. Who We Are
We are a real estate agency registered under the laws of the Federal Republic of Nigeria, offering a digital platform for users to:
• Browse and book short-term rental properties (Shortlets)
• Connect with verified hosts or property managers
• Access curated, quality-controlled shortlet options
2. Who Can Use Our Platform
To use our services, you must:
• Be at least 18 years old
• Have the legal capacity to enter binding contracts
3. Our Services
We act as a facilitator between:
• Guests, who want to book short-term stays
• Property Owners/Managers, who list their apartments on our platform
We:
• Curate and verify listings
• Handle bookings, customer service, and payments
• Offer optional concierge services (where available)
We do not guarantee availability, legality, or condition of all listings, but we vet each property and aim to resolve issues quickly.
4. Booking Process
• Booking is confirmed only upon full payment via our secure platform.
• Listings display nightly rates, cleaning fees, and any service charges in Nigerian Naira (₦).
• After payment, you’ll receive a confirmation email with check-in details.
5. Cancellations and Refunds
Each property has its own cancellation policy (flexible, moderate, or strict), clearly shown before booking.
General rules:
• Full refund if canceled within the allowed window.
• Partial or no refund if you cancel late or don’t show up.
• We may step in to mediate issues, but refunds outside the stated policy are at our discretion.
6. Your Responsibilities as a Guest
You agree to:
• Provide accurate personal and contact info
• Treat the property with care and respect
• Abide by house rules (no smoking, parties, pets, etc., where applicable)
• Cover the cost of any damages caused during your stay
Violation of house rules may result in early eviction without refund.
7. Prohibited Activities
You must not:
• Use the property for illegal activities
• Misuse our platform for fraud, harassment, or spam
• Tamper with or hack the website
• Post or book fake listings
We reserve the right to suspend users who breach these rules.
8. Payments
All payments are processed in Nigerian Naira using trusted payment gateways. We do not store your credit or debit card details.
9. Our Liability
While we strive for excellent service:
• We are not liable for acts of hosts or guests.
• We are not responsible for losses, injury, or damage occurring during a stay unless due to our negligence.
• Listings and availability are subject to change.
10. Privacy
Your personal information is protected under the Nigeria Data Protection Regulation (NDPR). Please see our (Privacy Policy) for more.
11. Disputes
If a dispute arises:
1. Try resolving it directly with the other party
2. If unresolved, contact us for mediation
3. Legal matters will be settled under Nigerian law, with venue in Lagos State, unless otherwise agreed.
12. Changes to These Terms
We may update these Terms occasionally. We’ll notify you of material changes. Continued use means you accept the revised terms.
13. Contact Us
Office:
Email: hello@circleempireshortlets.com
Phone: +2349055555214
Thank you for choosing Circle Empire Nigeria Ltd. We’re proud to help you find quality shortlet apartments with peace of mind